CARTONS 

• Small items that are easily handled and easily stacked ie: boxed items
• Parcels, Satchels, 20ltr drums that are small and easily transportable
• Extra charge may be applicable for large items

PALLETS

• A standard pallet is 1.2m(l) x 1.2 m(w) x 1.8m (h)
• Overhung Pallets may be applicable to extra charges
• Pallets over 1200kg may be applicable to extra charges

MISCELLANEOUS ITEMS

• Furniture and Household Items

DIMENSIONS

• Please quote your item as Length x Width x Height
• Your dimensions should be given in metric measurements please
• All three dimensions are required so we can adequately book enough space for your item on our vehicle

WEIGHT

• We would appreciate your best estimate on the items weight when over 25kg

RATES:
You will receive a quote at the time of your booking enquiry.

For example;
Cartons can range between $6 and $30
Pallets can range between $35 and $120

ADDITIONAL FEES & CHARGES:

HAND UNLOAD
If a forklift is unavailable and the driver (if possible) is required to hand unload a pallet, an additional fee applies.

FUTILE PICKUP / DELIVERY
If the driver has arrived and the item is not ready for pickup, or the driver has been given the wrong address, an additional fee will be applied as per time delay occurred to drivers schedule.

DEPOT STORAGE
A daily storage fee may apply for items not collected from our depots.

WAIT TIMES
Time is of the essence for our drivers and is critical for us to keep to schedule. If our driver is subject to a delay due to items not being ready, pick up location being closed or any other factor that will delay our driver, you will receive an additional fee to compensate the drivers delay.

You can make a Booking Enquiry through our online contact form located on our contact page. Once we receive your enquiry, we will contact you to confirm your details and the booking.

You can also give us a call on 03) 5775 1828 to make your booking.

When making a booking, we may require the following information;
– Your Name
– Your Address
– The Receivers Name
– The Receivers Address
– Who will be paying for the transport fee
– Times and Dates for Pick Up / Drop Off
– Freight Details: What is it? ie. Box, Carton, Parcel, Pallet etc
– Any additional information we may need to complete the shipment

CLEARLY MARK YOUR ITEM WITH CORRECT DETAILS

• Please mark the receiver’s Name and Address clearly and prominently on each item.
• Please label each item as 1 of 1 or 1, 2, 3 of 3
• Please keep senders details smaller than the receivers so there is no mixup

PACKAGING YOUR GOODS

• Please make sure your packaging is safe, sturdy and secure. Your item may be handled multiple times before reaching the receiver, so the more secure your item is, the more protected it is.